About Us: Social Media Statement

Dyspraxia Foundation – Social Media Statement

What this page covers:

  • Our social media channels
  • Monitoring and responding to comments
  • How we decide what to post
  • Protecting our audiences
  • Staff tweeting/posting
  • Feedback and complaints

Our channels

The Dyspraxia Foundation runs a series of public facing Social Media Channels, this are (Correct of November 2021)

Facebook
Dyspraxia Foundation
Dyspraxia Foundation Adults
Dyspraxia Foundation Youth (Private group for 13-25 Year Olds)

Twitter
Dyspraxia Foundation
Dyspraxia Foundation Youth
Dyspraxia Foundation Adults

Instagram
Dyspraxia Foundation
Dyspraxia Foundation Youth

LinkedIn
Dyspraxia Foundation

YouTube
Dyspraxia Foundation

Monitoring our social media channels and responding to comments

Key staff and volunteers monitor our social media channels only during normal office hours Monday – Friday from 9.00am until 5.00pm, excluding Bank Holidays and weekends unless otherwise stated.

We do not respond to social media enquiries over the weekend. Under certain circumstances we operate a limited weekend service during busy periods, for instance during events such as Dyspraxia Week.

In some cases, it may be quicker to find the information you need on our website or to contact one of our helplines directly.

If you need urgent support, please call Samaritans’ free 24 hour helpline service on 116 123, or visit their website for alternative ways of getting in touch.

How we decide what to post

We make sure that all social media content shared on our channels reflects and supports our charity’s mission, vision and values.

Protecting our audiences

We want all our supporters to engage with the content we share on our channels in a safe manner. For us to do this, we reserve the right to moderate posts and, on certain and rare occasions, ‘hide’, remove and/or report inappropriate content posted by other users, in line with our social media policy.

Inappropriate content could include, but is not limited to: 

  • abusive messages
  • offensive language, including swearing, personal jibes, insults etc
  • spam/commercial posts
  • harassment
  • hate speech
  • comments which are off topic.

We actively encourage conversation and appreciate that there will be differences of opinion about some of the topics we highlight on our channels, we will not tolerate any of the above.

We reserve the right to ban or block users from any social media page if they are posting inappropriate content.

Staff tweeting/posting

Staff, volunteers and trustees will tweet or post content under their own names and on their own personal accounts. Although they are a charity employee or volunteer, their posts do not necessarily reflect the position of the charity and should be viewed as their own content.

Feedback and complaints

We are committed to listening to what you have to say about us. Your feedback and complaints provide us with an opportunity to improve.

If you want to send us general feedback, comments or a compliment, please contact head office on information@dyspraxiafoundation.org.uk

Revision 1.0 - November 2021
First Publication.