Dyspraxia Foundation – Social Media Statement
What this page covers:
- Our social media channels
- Monitoring and responding to comments
- How we decide what to post
- Protecting our audiences
- Staff tweeting/posting
- Feedback and complaints
The Dyspraxia Foundation runs a series of public facing Social Media Channels, this are (Correct of November 2021)
Monitoring our social media channels and responding to comments
Key staff and volunteers monitor our social media channels only during normal office hours Monday – Friday from 9.00am until 5.00pm, excluding Bank Holidays and weekends unless otherwise stated.
We do not respond to social media enquiries over the weekend. Under certain circumstances we operate a limited weekend service during busy periods, for instance during events such as Dyspraxia Week.
In some cases, it may be quicker to find the information you need on our website or to contact one of our helplines directly.
How we decide what to post
We make sure that all social media content shared on our channels reflects and supports our charity’s mission, vision and values.
Protecting our audiences
We want all our supporters to engage with the content we share on our channels in a safe manner. For us to do this, we reserve the right to moderate posts and, on certain and rare occasions, ‘hide’, remove and/or report inappropriate content posted by other users, in line with our social media policy.
Inappropriate content could include, but is not limited to:
- abusive messages
- offensive language, including swearing, personal jibes, insults etc
- spam/commercial posts
- hate speech
- comments which are off topic.
We actively encourage conversation and appreciate that there will be differences of opinion about some of the topics we highlight on our channels, we will not tolerate any of the above.
We reserve the right to ban or block users from any social media page if they are posting inappropriate content.
Staff, volunteers and trustees will tweet or post content under their own names and on their own personal accounts. Although they are a charity employee or volunteer, their posts do not necessarily reflect the position of the charity and should be viewed as their own content.
Feedback and complaints
We are committed to listening to what you have to say about us. Your feedback and complaints provide us with an opportunity to improve.
If you want to send us general feedback, comments or a compliment, please contact head office on firstname.lastname@example.org
Revision 1.0 - November 2021